Double glazing Windows Were Installed In My House, And I'm Not Happy With The Results - What Can I Do?
The first thing you'll want to do is raise the matter with your Double glazing company. You should be checking the results as the job goes along, before signing or paying for it. This is the best time to get any problems corrected: while the Double glazing installer is still at your site and is waiting for your approval of the work. Never sign any job sheet or offer full payment until you're happy with the work.
If you can't resolve the matter right away, or if the problem develops later on, you must telephone the supplier immediately. Explain the problem in complete detail, and ask how and when the supplier intends to correct it. Keep a systematic record of any communications, including phone calls, and make a note of the name of the person you have spoken to and what each party said. Also keep copies of all letters, contracts, invoices, job sheets, etc. If you are not satisfied with the response you get, ask to speak to the owner or manager of the company. When you deal with a reputable Double glazing London company, the overwhelming majority of problems can be resolved at this stage or earlier.
If you are still unhappy about your Double glazed windows, write to the company and use recorded delivery. Address the letter to the manager or owner, and clearly state what the problem is and how you want it remedied. Don't become angry or abusive - just write down the facts and allow a reasonable amount of time (usually 14 days) for the supplier to reply and correct the problem.
For further information, contact the citizen's advice bureau. And for more Double glazing company UK tips, consult the national-double-glazing.co.uk website today, or call us at 0800 014 1897.
